Trading Terms

Kathmanduonline is part of Kathmandu Trading Ltd
Our Postal address is
3 & 5/6 Old Eldon Square
Newcastle upon Tyne
Tyne & Wear
NE1 7JG

Co. Reg: 04700226

Vat No: 621 3509 73

Opening hours 9.00 am - 5.30 pm (Monday - Friday)

If you have any questions please feel free to Email us at ian@kathmandu-trading.co.uk or call on 0191 261 8581 for UK customers or 0044 191 2618581 for international customers.

Terms and Conditions
All prices shown on this website are in UK Pounds Stirling and are inclusive of VAT.
All items displayed on the website are in-stock and we will make every effort to ensure that they are dispatched on the day that the order has been confirmed, if the order is received before 3pm that day.  We will be using a combination of Courier Service and Registered post for all items within the UK.  All items will require a signature upon receipt and therefore we cannot post to a PO Box.  If no - one is available you will need to contact the courier company to make arrangements for an alternative delivery.  Kathmanduonline cannot accept responsibility for deliveries that have not been signed for.  Please allow 21 days for delivery - every effort will be made to ensure that they are dispatched on the day that the order has been confirmed; if the order is received before 3pm that day (imported products will take at least 14 days). During busy/holiday periods this may be a little longer so your patience would be greatly appreciated.
Payments can be made in a variety of ways however we do prefer payment by credit card as this is the safest and quickest method ? MasterCard and Visa. Kathmanduonline use an encrypted payment gateway to process all transactions.  The payment page is hosted by the Barclays Bank and secured with a 128 bit encryption. This means we do not see or have access to any of your account.  You will receive an instant confirmation of transaction approval or decline before being returned to this merchant web site.
We also accept cheques and postal orders from UK based customers only.  We cannot accept them from international customers due to the high bank charges involved in processing them. Please be aware that if you order in this way it is the slowest method for ordering as we have to first wait for the cheque to clear before goods are sent out.  All cheques please make payable to ?Kathmandu Trading Ltd?.
Finally, you can make a direct bank credit into our bank account. If you wish to order in this way please firstly make sure that the item you are ordering is in stock.  Send an email to ian@kathmandu-trading.co.uk  with the order details (together with size/colour options), including your full name, daytime delivery address and a contact telephone number.  An invoice will be sent by email.  The banking details will be included on the invoice.  Please ensure that you quote the invoice number as your reference for the bank payment to avoid confusion. Once the funds have been deposited into our bank account your goods will be posted.
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Returns
We want to ensure that our customers are completely satisfied with our products. You are welcome to send back any item for whatever reason. We will be happy to exchange for a different size (where applicable), another item or simply refund your money.
Please make sure that when you return an item you return it complete with the returns form you will have received with the delivery outlining the reason for the return. A returned product is subject to a final inspection before your return is processed.  All returns/exchanges must be returned unworn (where applicable) and still with the label attached within 10 days of receipt. Clothing cannot be exchanged or refunded if it has any visible signs of being worn and will be returned to you. You will have to pay the postage for the return and for the replacement being sent out.  If you are unsure of the fit/measurements of any of the garments please contact us BEFORE you order. We will gladly help you in any way.  Please note that the original shipping charge will not be reimbursed upon exchange/refund. We aim to process all exchanges/returns within one week of receipt. Please feel free to email/call us to check on the status of returns/exchanges. For your own protection, please use a shipping method with tracking information. We are not responsible for products damaged or lost in the mail when you ship them back to us.
For Overseas customers returning goods please make sure when returning goods to us that the packaging contains clearly visible documentation on the outside of the package that the goods originally came from the UK and that they are being returned to Kathmanduonline for a particular reason which you must state.  Please mark the package 'RETURNED GOODS'.  If you do not do this then we may be liable for additional customs duty which we would unfortunately have to pass onto yourself.  This could be done by either deducting the cost of the charge from the refund amount or issuing you with an additional invoice which must be paid in full before the replacement item was sent out.

Shipping Charges
All items within the UK will be charged a scaled rate for postage and packaging as follows. 
For orders valued less than £20 - £2
Between £20 and £40 - £2.95
Between £41 and £60 - £3.95
Between £61 and £100 - £4.95
Above £100 - £5.95

Items dispatched within the rest of Europe will be charged a flat fee of £8.00 and for customers in the rest of the world £12.00
Please be aware also that many countries charge additional duty and taxes on imported goods.  These charges will fall to the customer to pay for separately upon delivery and are not included in our costs.